Preparation: If Things Go Wrong
The right way to handle things will vary depending on exact situation, the nature/size of your gathering, and many other factors, but here are some preparation tips and things to think about before you start. If you will be having Party Pals or NEST Guardians, ask them to read this section and consider how they will use these tips.
1. The right response
The bottom line is that you and your Pals/Guardians/intermediaries should use your own best judgement to pick the right way to respond to whatever situation arises. You'll probably implicitly know when it's OK to simply ask someone to stop doing something right then & there, and when it's a better idea to take them aside for a private word.
The first and most important action is to ensure that everyone feels safe. In the unlikely event that this requires asking someone to leave, then you and your group have to be prepared to make that happen. You and the person who has been affected by the behaviour can then think about the longer-term outcomes, if appropriate (see below).
2. The right time
One goal of NEST is to keep the good times flowing, so if you need to call someone out or stop some kind of behaviour, use your common sense and think about how the other person will react. If you think that calling someone out in front of their friends will put them into defensive mode, then that may escalate things rather than resolving them. In that case, and if everyone is safe, consider waiting to find a good time to speak to them in private. If you're doing this in your role as an intermediary, ask the person whom you're representing if it's OK to wait. Waiting can also mean that you don't tackle it during the event. If alcohol or drugs are involved, the other person may not be capable of taking things on board.
3. The right place
If you're having a physical gathering, identify a safe room or outside area where any sensitive issues can be discussed confidentially, away from the crowd. If you're meeting online, use private messaging, email or other forms of direct messaging to speak to people outside of the group space.
4. The right mindset
It's really difficult to get a good outcome if emotions are high. Sometimes we need to take a deep breath, give a person or incident some space, and come back to address something later. It may not be a great idea for someone who's been socially attacked to raise things directly with their attacker; it can feel accusatory and result in things actually going more pear-shaped. This is why intermediaries are a good idea. They can be detached enough from the situation to represent someone without letting emotions or social constructs such as male dominance come into play.
It's also unlikely to go very well if your intermediary is the ex-girlfriend of the peson you want them to have a word with (for example), so choose the right intermediary whose mindset is right for the situation.
5. The right outcome
In any situation where one person feels another person has done something wrong, it's important that the person who has been subjected to the unwanted behaviour is ultimately satisfied with the outcome. If you are asked to be an intermediary for someone, take a moment to think about possible outcomes and discuss them with the person you're representing.
If someone approaches you to be an intermediary in the heat of the moment, it's unlikely that person will be thinking straight. Don't expect them to be able to come up with outcomes. They may be in shock, or at the very least, feeling a bit wonky. Try to put yourself in their shoes, suggest an outcome that you think is fair, and ask if that would be satisfactory. And remember that you might need to wait for the right time/place to broach things.
It's important to remember that the goal of NEST is not punishment, revenge or retribution, but rather a method for helping people to adjust their behaviours to match the group's definition of what's OK and what's not OK. However, it's equally important to note that some of the examples of unwelcome behaviour are actually crimes, so in those cases, the use of NEST doesn't necessarily preclude pursuing legal avenues if the person who has been subjected to the behaviour wishes to do so. That person should be in charge of defining what the right actions should be, based on what they want to happen. If this means someone has to be asked to leave, or some other restrictive action needs to be taken, so be it. The safety and wellbeing of the person who was subjected to the unwelcome behaviour is paramount.
The best outcome is one that both parties agree is fair. However, sometimes things might not go that way. There may be times when the person who has broken The Code won't agree with the proposed steps or changes to their behaviour, or even acknowledge that they’ve done anything wrong. This is why getting buy-in for The Code is important before anything happens. It's much easier to be able to present the situation in the context of a written agreement like The Code, than to end up with a situation where there aren't any agreements in place and it's one person's word against another. One key part of The Code's agreement is about putting marginalised people's safety over privileged people's comfort, so the very act of agreeing to The Code puts any aggressor who challenges a complaint brought against them on questionable ground. This is also why having objective intermediaries in place can really help if things get rocky.